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Service quality, customer satisfaction and efficiency in Indian banks: an empirical study

Uppal, R. K.

Service quality, customer satisfaction and efficiency in Indian banks: an empirical study - New Delhi Sarup Book Publishers Pvt. Ltd. 2011 - xviii,382p.

ISBN: RS 1400.00

Source: RS 1400.00

Dewey Class. No.: 332.10954 UPP

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