Why CRM doesn't work: How to win by letting customers manage the relationship

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Material type: Text

TextPublication details: London; Kogan page Limited; 2003Description: xvii,263pDDC classification:

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Books

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	B. R. Ambedkar Open University Library	658 NEW (Browse shelf(Opens below))	Available		131463

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