Greenberg, Paul. <br/><br/>
CRM at the speed of light: Capturing and keeping customers in internet real time 

 - 2nd Edition 
 - New Delhi  Tata McGraw-Hill Publishing Co. Ltd.   2002 
 - xvi,480p. 
<br/><br/><label>ISBN: </label> RS 895.00 
<br/><br/><label>Source: </label> RS 895.00 
<br/><br/><label>Dewey Class. No.: </label>658 GRE