Richard, Darlene D. <br/><br/>
Customer response management handbook 

 - New Delhi  Tata McGraw-Hill Publishing Company Ltd.   2004 
 - xiv,546p. 
<br/><br/><label>ISBN: </label> RS 295.00 
<br/><br/><label>Source: </label> RS 295.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 RIC