Batra, Pramod <br/><br/>
Simple ways to manage your service customers: Service management ideas 

 - New Delhi  Think Inc.   2002 
 - 97p. 
<br/><br/><label>ISBN: </label> RS 96.00 
<br/><br/><label>Source: </label> RS 96.00 
<br/><br/><label>Dewey Class. No.: </label>658 BAT