Balachandran, S. <br/><br/>
Customer - driven services management 

 - 2nd Edition 
 - New Delhi  Response Books  2004 
 - xiii,304p. 
<br/><br/><label>ISBN: </label> RS 350.00 
<br/><br/><label>Source: </label> RS 350.00 
<br/><br/><label>Dewey Class. No.: </label>658.8120954 BAL