Davis, David Brion <br/><br/>
Building a customer responsive organisation: The quality way 

 - New Delhi  Infinity Books  2002 
 - xvii,416p. 
<br/><br/><label>ISBN: </label> RS 350.00 
<br/><br/><label>Source: </label> RS 350.00 
<br/><br/><label>Dewey Class. No.: </label>658 DAV