Wagen, Lynn Van Der <br/><br/>
Building quality service: With competency - based human ... 

 - Mumbai  Jaico Publishing House  2005 
 - xiv,208p. 
<br/><br/><label>ISBN: </label> RS 225.00 
<br/><br/><label>Source: </label> RS 225.00 
<br/><br/><label>Dewey Class. No.: </label>658 WAG