Rayport, Jeffrey F. <br/><br/>
Best face forward: Why companies must improve their service interfaces with customers 

 - Boston  2005 
 - xxi,262p. 
<br/><br/><label>ISBN: </label> RS 1368.70 
<br/><br/><label>Source: </label> RS 1368.70 
<br/><br/><label>Dewey Class. No.: </label>658.812 RAP