Gopal, Vishnu <br/><br/>
CRM in banking: Concepts and cases 

 - Hyderabad  ICFAI University Press  2004 
 - viii,167p. 
<br/><br/><label>ISBN: </label> RS 300.00 
<br/><br/><label>Source: </label> RS 300.00 
<br/><br/><label>Dewey Class. No.: </label>658 CRM