Madhavi Lalitha, J. V. <br/><br/>
eCRM: Concepts and cases 

 - Hyderabad  ICFAI University Press  2005 
 - xiv,270p. 
<br/><br/><label>ISBN: </label> RS 350.00 
<br/><br/><label>Source: </label> RS 350.00 
<br/><br/><label>Dewey Class. No.: </label>658 ECR