Shajahan, S. <br/><br/>
Service marketing (concepts, practices & cases from indian environment) 

 - 2nd Edition 
 - Hyderabad  Himalaya Publishing House  2005 
 - 358p. 
<br/><br/><label>ISBN: </label> RS 850.00 
<br/><br/><label>Source: </label> RS 850.00 
<br/><br/><label>Dewey Class. No.: </label>658.8 SHA