Crockett, James Underwood (Editor) <br/><br/>
Quality without tears: The art of hassle - free management 

 - New York  McGraw - Hill  1995 
 - xv,205p. 
<br/><br/><label>ISBN: </label> RS 1437.60 (USD 29.95) 
<br/><br/><label>Source: </label> RS 1437.60 (USD 29.95) 
<br/><br/><label>Dewey Class. No.: </label>658.562 CRO