Reichheld, Frederick F. <br/><br/>
Loyalty rules: How today's leaders bild lasting relationship 

 - Boston  Harvard Business School Press  2001 
 - xiii,213p. 
<br/><br/><label>ISBN: </label> RS 813.60 (USD 16.95) 
<br/><br/><label>Source: </label> RS 813.60 (USD 16.95) 
<br/><br/><label>Dewey Class. No.: </label>658.812 REI