Gitman, Lawrence J. <br/><br/>
Quality management 

 - 3rd Edition 
 - Boston  McGraw Hill  2005 
 - xviii,797p. 
<br/><br/><label>ISBN: </label> RS 1266.65 (USD 26.95) 
<br/><br/><label>Source: </label> RS 1266.65 (USD 26.95) 
<br/><br/><label>Dewey Class. No.: </label>658.562 QUA