Diana Mansergh <br/><br/>
Virtual reference handbook: Interview and information delivery techniques for the chat and e-mail environments 

 - London  Facet Publishing  2007 
 - xvii, 132p. 
<br/><br/><label>ISBN: </label> RS 3052.07 (UKP 36.95) 
<br/><br/><label>Source: </label> RS 3052.07 (UKP 36.95) 
<br/><br/><label>Dewey Class. No.: </label>020 KOV