Herold, David M. <br/><br/>
Delivering satisfaction and service quality: A customer-based approach for libraries 

 - New Delhi  Indiana Publishing House  2009 
 - xiv, 181p. 
<br/><br/><label>ISBN: </label> RS 995.00 
<br/><br/><label>Source: </label> RS 995.00 
<br/><br/><label>Dewey Class. No.: </label>025.5 HER