Wilson, John P. <br/><br/>
Call centre training handbook: A complete guide to learning & development in contact centres 

 - New Delhi  Kogan Page India Private Limited  2009 
 - xiv, 319p. 
<br/><br/><label>ISBN: </label> RS 495.00 
<br/><br/><label>Source: </label> RS 495.00 
<br/><br/><label>Dewey Class. No.: </label>658.31245 WIL