Greene, Earnest S. <br/><br/>
CRM at the speed of light,: Social crm strategies, tools, and techniques for engaging your customers 

 - 4th Edition 
 - New Delhi  Tata McGraw Hill Education Private Limited  2010 
 - xxvi, 662p. 
<br/><br/><label>ISBN: </label> RS 495.00 
<br/><br/><label>Source: </label> RS 495.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 GRE