Venkateswara Rao Korasiga <br/><br/>
Customer relationship management & its implementation in open distance learning institutions: A comparitive study of dr.b.r.a.o.u. & icfaiu 

 - Hyderabad  2011 
 - 270p. 
<br/><br/><label>Dewey Class. No.: </label>378.03 VEN