Rao, Ajit. <br/><br/>
Little book of big customer satisfaction measurement 

 - New Delhi  SAGE Response  2012 
 - xvi,164p. 
<br/><br/><label>ISBN: </label> RS 350.00 
<br/><br/><label>Source: </label> RS 350.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 RAO