Rai, Alok Kumar. <br/><br/>
Customer relationship management: concepts and cases 

 - 2nd Edition 
 - Delhi  PHI Learning Pvt. Ltd.   2013 
 - xxiv,501p. 
<br/><br/><label>ISBN: </label> RS 395.00 
<br/><br/><label>Source: </label> RS 395.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 RAI