Holliwell, John <br/><br/>
Managing service operations: design and implementation 

 - London  Sage Publications  2006 
 - xii,299p. 
<br/><br/><label>ISBN: </label> RS 4900.50 (UKP 45.00) 
<br/><br/><label>Source: </label> RS 4900.50 (UKP 45.00) 
<br/><br/><label>Dewey Class. No.: </label>658.401 HOL