Uppal, R. K. <br/><br/>
Service quality, customer satisfaction and efficiency in Indian banks: an empirical study 

 - New Delhi  Sarup Book Publishers Pvt. Ltd.   2011 
 - xviii,382p. 
<br/><br/><label>ISBN: </label> RS 1400.00 
<br/><br/><label>Source: </label> RS 1400.00 
<br/><br/><label>Dewey Class. No.: </label>332.10954 UPP