Kathryn Hilgenkamp <br/><br/>
Managing services: challenges and innovations 

 - Oxford  Oxford University Press  2014 
 - xvii,199p. 
<br/><br/><label>ISBN: </label> RS 2995.00 
<br/><br/><label>Source: </label> RS 2995.00 
<br/><br/><label>Dewey Class. No.: </label>658 MAN