000 00439nam a2200181Ia 4500
001 38778
008 240126s9999||||xx |||||||||||||| ||und||
020 _cRS 96.00
037 _cRS 96.00
082 _a658 BAT
100 _aBatra, Pramod
_913892
245 0 _aSimple ways to manage your service customers: Service management ideas
260 _aNew Delhi
260 _bThink Inc.
260 _c2002
300 _a97p.
942 _cBK
999 _c38778
_d38778