000 00442nam a2200169Ia 4500
001 41207
008 240126s9999||||xx |||||||||||||| ||und||
020 _cRS 1368.70
037 _cRS 1368.70
082 _a658.812 RAP
100 _aRayport, Jeffrey F.
_926295
245 0 _aBest face forward: Why companies must improve their service interfaces with customers
260 _aBoston
260 _c2005
300 _axxi,262p.
942 _cBK
999 _c41207
_d41207