000 | 00442nam a2200169Ia 4500 | ||
---|---|---|---|
001 | 41207 | ||
008 | 240126s9999||||xx |||||||||||||| ||und|| | ||
020 | _cRS 1368.70 | ||
037 | _cRS 1368.70 | ||
082 | _a658.812 RAP | ||
100 |
_aRayport, Jeffrey F. _926295 |
||
245 | 0 | _aBest face forward: Why companies must improve their service interfaces with customers | |
260 | _aBoston | ||
260 | _c2005 | ||
300 | _axxi,262p. | ||
942 | _cBK | ||
999 |
_c41207 _d41207 |