000 00382nam a2200169Ia 4500
001 47642
008 240126s9999||||xx |||||||||||||| ||und||
020 _cRS 200.00
037 _cRS 200.00
082 _a621.382 EFF
245 0 _aEffective call center training: Soft skills
260 _aNew Delhi
260 _bExcel Books
260 _c2005
300 _a220p.
942 _cBK
999 _c47642
_d47642