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| 082 | _a378.03 VEN | ||
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_aVenkateswara Rao Korasiga _939513 |
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| 245 | 0 | _aCustomer relationship management & its implementation in open distance learning institutions: A comparitive study of dr.b.r.a.o.u. & icfaiu | |
| 260 | _aHyderabad | ||
| 260 | _c2011 | ||
| 300 | _a270p. | ||
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