000 00465nam a2200181Ia 4500
001 69406
008 240126s9999||||xx |||||||||||||| ||und||
020 _cRS 4900.50 (UKP 45.00)
037 _cRS 4900.50 (UKP 45.00)
082 _a658.401 HOL
100 _aHolliwell, John
_942253
245 0 _aManaging service operations: design and implementation
260 _aLondon
260 _bSage Publications
260 _c2006
300 _axii,299p.
942 _cBK
999 _c69406
_d69406